Refund and Returns Policy

Huaihua Daguang E-Commerce Co., Ltd.
Address: 4-2, 4th Floor, Technology Incubation Building ((Cross-border) E-Commerce Industrial Park), Huaihua International Land Port Economic Development Zone, Hunan Province, China

1. Introduction

This Return and Refund Policy (“Policy”) outlines the terms and conditions under which Huaihua Daguang E-Commerce Co., Ltd. (“we,” “our,” or “us”) manages product returns, exchanges, and refunds related to purchases made through our e-commerce platform.

We aim to ensure transparency, fairness, and consistency in handling all return-related matters while maintaining product integrity and customer satisfaction. This Policy applies to all purchases made through our website and any associated online sales channels operated under our control.

By placing an order, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy. This Policy is designed to ensure both clarity for our customers and operational integrity for our business.

2. Purpose and Scope

The purpose of this Policy is to establish a clear framework for:

• The circumstances under which returns or exchanges are permitted;
• The conditions required for refund eligibility;
• The procedures for initiating and completing returns;
• The applicable timelines, responsibilities, and exceptions.

This Policy covers all physical goods sold by Huaihua Daguang E-Commerce Co., Ltd. and governs both domestic and international transactions conducted through our e-commerce operations.

Digital goods, services, or intangible items (if any) are not covered by this Policy unless explicitly stated otherwise on our platform.

3. Eligibility for Return

To qualify for a return or exchange, the following general conditions must be met:

1. The product must be returned in its original condition, unused, unwashed, and with all original packaging, tags, labels, and accessories intact.
2. The product must not be damaged, altered, or modified in any way by the customer.
3. The request for return must be made within the specified return window as described below.
4. Proof of purchase, such as an order confirmation or transaction record, must be provided to verify eligibility.
5. The returned item must be shipped back to us using secure and traceable methods to ensure receipt and verification.

Failure to meet any of the above conditions may result in the denial of a return or refund request.

4. Return Period

We offer a limited return period applicable from the date of delivery confirmation.
Customers must initiate a return request within a reasonable time frame following receipt of goods.

Once the return request is approved, the item must be shipped back promptly in accordance with provided instructions.
Any delays beyond the allowed timeframe may invalidate the return request.

Returns requested outside the defined time period may not be accepted unless otherwise required by applicable laws or regulations.

5. Condition of Returned Products

Returned items must be received in their original, resalable condition. Products showing signs of wear, use, damage, or contamination (such as stains, odors, scratches, or broken seals) are not eligible for return.

All packaging components, such as boxes, protective wrapping, tags, and accessories, must be included in the return.
Incomplete returns may lead to deductions or refusal of refund.

The company reserves the right to inspect all returned goods and determine, in its sole discretion, whether the product meets the return criteria.

6. Non-Returnable and Non-Refundable Items

Certain categories of goods are not eligible for return or refund due to hygiene, safety, or regulatory reasons. Examples include, but are not limited to:

• Intimate apparel or undergarments;
• Personalized, customized, or made-to-order products;
• Items marked as clearance, final sale, or non-returnable at the time of purchase;
• Products damaged due to improper handling by the customer.

If such items are returned without authorization, they will be rejected and may be sent back to the customer at their expense.

7. Return Process

To initiate a return, customers must follow the designated steps to ensure a smooth process:

1. Request Authorization – Submit a return request through the website’s return portal or designated interface, providing details of the order and reason for return.
2. Verification – Our team will review the request to confirm eligibility and provide return instructions if approved.
3. Packaging – The customer must securely package the item to prevent damage during transit.
4. Shipping – The item must be sent to the specified return address using a reliable courier or postal service.
5. Inspection and Confirmation – Upon receipt, we will inspect the returned product to ensure compliance with return conditions.
6. Refund or Exchange Processing – If approved, refunds or exchanges will be processed in accordance with the terms set out in this Policy.

Customers are responsible for ensuring that the returned package includes all required documentation for verification.

8. Return Shipping Costs

Unless otherwise required by law or explicitly stated in a promotional policy, return shipping costs are generally the responsibility of the customer.

We recommend using a tracked shipping service to ensure successful delivery of the returned goods.
The company is not responsible for lost or undelivered return shipments sent by customers.

In cases where the return is due to a confirmed defect, error in shipment, or other fault attributable to the company, return shipping costs may be reimbursed upon verification.

9. Inspection and Verification

Once the returned goods are received, they will undergo a thorough inspection process to verify:

• Product authenticity and integrity;
• Compliance with return eligibility criteria;
• Presence of all original packaging and materials.

This verification ensures that returned goods meet resale and quality standards.

If the item passes inspection, a refund or exchange will be authorized.
If the item fails inspection, it may be returned to the customer, and the refund request may be denied.

10. Refund Methods and Processing Time

Refunds are issued only after returned goods have been received and inspected.
Refunds are typically processed through the original method of payment used at the time of purchase.

The processing timeline may vary depending on:

• Verification duration;
• Payment provider or financial institution processing times;
• Applicable internal review and approval procedures.

Please note that refund completion may require a reasonable period before the funds appear in your account.

Refunds will be made only for the value of the returned product, excluding shipping or handling fees unless otherwise required by law.

11. Exchange Policy

Exchanges may be offered when an item is defective, damaged, or incorrect upon delivery.

To qualify for an exchange:

1. The product must meet the eligibility conditions outlined in Section 3;
2. An exchange request must be made within the valid return window;
3. The original item must be returned before a replacement is issued.

Exchanges are subject to stock availability.
If an identical replacement is unavailable, a full or partial refund may be issued at the company’s discretion.

12. Damaged or Defective Items

In the rare event that an item arrives damaged or defective, customers should promptly notify us through the return request process.

The product will be inspected to confirm the reported condition.
If damage or defect is verified to be attributable to manufacturing or handling prior to delivery, a replacement or refund will be provided in accordance with this Policy.

We reserve the right to refuse claims that are found to be inconsistent with inspection results.

13. Incorrect or Missing Items

If an incorrect item is delivered or part of an order is missing, customers must initiate a claim within a reasonable time frame following receipt.

Upon verification, the correct item will be shipped, or a refund will be processed.
Claims submitted after extended delay periods may not be accepted due to the inability to verify fulfillment records.

14. Refund Deductions and Adjustments

Refund amounts may be adjusted in certain circumstances, including:

• Missing or damaged original packaging or accessories;
• Evidence of use inconsistent with the product’s original condition;
• Late return submission beyond the allowed window;
• Return shipment fees not covered under the company’s fault.

All deductions will be transparently itemized in the refund summary provided to the customer.

15. Refusal of Return

We reserve the right to refuse returns in any of the following cases:

• The product was purchased as a final sale item;
• The item shows signs of use or alteration;
• The product has been damaged after delivery due to improper handling;
• The return was initiated outside the permissible time frame.

Ineligible returns will not be refunded or replaced and may be shipped back to the customer upon request.

16. Responsibility for Return Shipment

Customers bear full responsibility for ensuring the safe delivery of returned goods.
If a return package is lost or damaged in transit, refunds or exchanges may not be processed.

We strongly advise customers to use a traceable shipping service and retain proof of shipment until the return has been confirmed as received.

17. Product Inspection Discretion

All return and refund decisions are made after thorough inspection by Huaihua Daguang E-Commerce Co., Ltd..
Our determination regarding the condition of the returned goods and eligibility for refund is final and binding.

We ensure all inspections are conducted fairly, objectively, and with full documentation to maintain transparency and accountability.

18. Quality Assurance and Compliance

Our company follows a structured quality assurance process to ensure that all products dispatched meet required standards.
Each product undergoes verification prior to shipment to minimize the possibility of defects or incorrect deliveries.

Returns resulting from subjective dissatisfaction (such as minor variations in color or texture due to display differences) may not qualify for refund unless otherwise mandated by law.

19. Processing Timeframes

The total processing time for returns may vary depending on the following factors:

• Transit time for returned items to reach our facility;
• Internal inspection and verification period;
• Financial institution processing cycles.

Customers are advised to allow sufficient time for the return and refund process to be completed before making follow-up inquiries.

20. Policy Updates

We may amend this Return and Refund Policy periodically to reflect operational, legal, or procedural changes.
The most recent version will always be available on our website.

Continued use of our website or purchase of products following such updates constitutes acceptance of the revised Policy.

21. Compliance with Law

This Policy is governed by the applicable laws and regulations of the People’s Republic of China.
Any disputes arising in relation to product returns, exchanges, or refunds shall be subject to the jurisdiction of competent courts within China.

We are committed to complying with all legal requirements concerning consumer protection, e-commerce regulation, and fair trade practices.

22. Limitation of Liability

Our liability in relation to returns, exchanges, or refunds shall not exceed the original purchase value of the product.
We are not responsible for indirect, incidental, or consequential losses arising from product use, delay, or inability to return goods.

This limitation does not affect statutory consumer rights where applicable under governing law.

23. Customer Obligations

Customers are responsible for:

• Providing accurate and complete information during purchase;
• Inspecting products upon delivery for any visible issues;
• Initiating return requests within the specified timeframe;
• Following return procedures precisely as described in this Policy.

Failure to adhere to these obligations may delay or prevent successful refund processing.

24. Company Rights

Huaihua Daguang E-Commerce Co., Ltd. reserves the right to:

• Update or amend this Policy as required;
• Verify all claims for accuracy and validity;
• Reject unauthorized or fraudulent return requests;
• Withhold refunds for items that do not meet established return criteria.

We strive to balance fairness to customers with the need to maintain operational efficiency and prevent misuse.

25. Acknowledgment

By completing a purchase, customers acknowledge that they have read and understood this Return and Refund Policy in its entirety.
All transactions conducted through our platform are subject to the terms contained herein.

26. Summary of Key Principles

1. Transparency – Clear explanation of return procedures and conditions.
2. Fairness – Consistent handling of all return requests in good faith.
3. Accountability – Proper inspection and verification before refund approval.
4. Integrity – Maintenance of product quality standards throughout the process.
5. Compliance – Alignment with applicable commercial and consumer laws.

Huaihua Daguang E-Commerce Co., Ltd.
4-2, 4th Floor, Technology Incubation Building ((Cross-border) E-Commerce Industrial Park),
Huaihua International Land Port Economic Development Zone,
Hunan Province, China.