FAQ

Huaihua Daguang E-Commerce Co., Ltd.
Address: 4-2, 4th Floor, Technology Incubation Building ((Cross-border) E-Commerce Industrial Park), Huaihua International Land Port Economic Development Zone, Hunan Province, China

1. Introduction

This Frequently Asked Questions (“FAQ”) document is published by Huaihua Daguang E-Commerce Co., Ltd. (“the Company”) for the purpose of providing clear, accurate, and consistent information about the Company’s operational structure, service procedures, and general practices.

The following sections address commonly asked questions regarding company operations, service policies, internal workflow, and customer-related processes. Each answer reflects standardized procedures and clarifies the Company’s operational principles without including any information not explicitly defined or verified by internal management.

This FAQ applies to all individuals or entities interacting with the Company’s business processes, whether as customers, partners, or stakeholders.

2. General Company Information

Q1: What is the full name of the Company?
A1: The full registered name is Huaihua Daguang E-Commerce Co., Ltd.

Q2: Where is the Company located?
A2: The Company is located at 4-2, 4th Floor, Technology Incubation Building ((Cross-border) E-Commerce Industrial Park), Huaihua International Land Port Economic Development Zone, Hunan Province, China.

Q3: What is the nature of the Company’s operations?
A3: The Company operates within the field of e-commerce management and related business activities conducted in compliance with the internal and regulatory framework applicable to its industry.

Q4: Does the Company engage in both domestic and international operations?
A4: The Company’s scope of activity includes e-commerce operations in accordance with applicable laws and internal business arrangements. Specific regional or cross-border activities are conducted within lawful limits and under standardized management systems.

3. Policy and Governance

Q5: What guiding principles does the Company follow in its operations?
A5: The Company operates under principles of transparency, compliance, efficiency, and continuous improvement. All operations are conducted within the framework of legal and internal policy compliance.

Q6: How are policies updated or maintained?
A6: Policies are periodically reviewed and updated to align with operational changes, internal process adjustments, or relevant regulatory developments. Updated versions are officially documented and implemented after management approval.

Q7: Are employees trained to follow the Company’s internal policies?
A7: Yes. All team members receive instruction on compliance with the Company’s policies and operational standards. Training ensures awareness of applicable procedures, ethical conduct, and confidentiality requirements.

4. Services and Operations

Q8: What services does the Company provide?
A8: The Company provides e-commerce-related services under structured operational procedures. These services are carried out through standardized workflows managed internally in accordance with company policy.

Q9: How does the Company ensure the quality of its services?
A9: Service quality is maintained through procedural standardization, internal supervision, and compliance monitoring. Every stage of service delivery is subject to documented oversight to ensure accuracy and reliability.

Q10: What is the Company’s approach to service consistency?
A10: Consistency is achieved by applying documented workflows, clear role definitions, and internal audits. Each process is regularly reviewed to maintain efficiency and uniform service standards.

Q11: Are services subject to review or improvement?
A11: Yes. The Company conducts internal reviews of service efficiency, procedural compliance, and outcome reliability to identify areas for improvement.

5. Orders and Processing

Q12: How are orders processed?
A12: All orders are processed in accordance with established internal procedures. Processing includes verification, documentation, and workflow coordination to ensure proper fulfillment.

Q13: How does the Company maintain accuracy in order handling?
A13: Accuracy is maintained through verification checkpoints within the workflow. Each process is logged and reviewed to ensure that documented standards are met.

Q14: Can processing times vary?
A14: Yes. Processing times may vary depending on internal workflow schedules, verification requirements, and operational factors. However, all processes adhere to defined standards to ensure orderly completion.

6. Team and Management

Q15: How is the Company’s team organized?
A15: The Company’s organizational structure includes defined departments responsible for management, operations, quality control, and administrative coordination. Each department functions under assigned supervisory authority to ensure efficiency.

Q16: How are responsibilities distributed within the team?
A16: Each employee and department is assigned specific tasks based on job role and expertise. Responsibilities are documented to maintain accountability and performance consistency.

Q17: What principles guide employee conduct?
A17: All employees must adhere to professional ethics, confidentiality obligations, and internal disciplinary codes. Conduct is governed by fairness, transparency, and respect.

Q18: How does the Company ensure internal communication efficiency?
A18: The Company establishes formal communication procedures, including scheduled meetings, written documentation, and defined escalation mechanisms. These ensure clarity and traceability of communication.

7. Data and Confidentiality

Q19: How does the Company handle data security?
A19: Data management follows strict confidentiality and integrity standards. Access to data is restricted to authorized personnel, and all internal information is handled in accordance with documented control protocols.

Q20: What are the Company’s confidentiality obligations?
A20: All employees are required to maintain confidentiality regarding operational, administrative, and strategic information. Unauthorized disclosure of any data is strictly prohibited.

Q21: Does the Company store personal or transactional information?
A21: The Company handles only the information necessary for lawful and documented business operations. Data storage and management comply with defined procedural safeguards.

8. Service Standards

Q22: How does the Company define its service standards?
A22: Service standards are defined by documented procedures that establish expectations for timeliness, accuracy, and reliability. These standards are consistently applied across all operations.

Q23: Are there quality control systems in place?
A23: Yes. Quality control is enforced through internal review mechanisms, documentation audits, and supervisory oversight.

Q24: What happens if service deviations occur?
A24: Any deviation from documented standards triggers a corrective process involving root cause analysis and procedural adjustment.

9. Internal Auditing and Accountability

Q25: How does the Company monitor internal performance?
A25: The Company employs auditing systems that assess compliance, operational accuracy, and performance consistency. Audit results are used to guide improvements and uphold accountability.

Q26: What measures are taken to correct identified issues?
A26: Corrective measures may include procedural revision, additional staff training, and workflow optimization.

Q27: How is accountability maintained?
A27: Accountability is ensured by documenting roles, responsibilities, and decision-making records within all operational processes.

10. Staff Development and Training

Q28: Does the Company provide training programs?
A28: Yes. Training is provided to maintain professional competency and ensure that all employees remain familiar with operational procedures.

Q29: How often is training conducted?
A29: Training frequency depends on operational updates and identified needs during internal reviews.

Q30: Are training outcomes evaluated?
A30: Yes. Each training session is evaluated for effectiveness, and results are used to improve future sessions and ensure knowledge retention.

11. Compliance and Ethics

Q31: How does the Company ensure compliance with regulations?
A31: Compliance is maintained through systematic review of operational processes, adherence to documented standards, and management oversight.

Q32: What are the ethical expectations for employees?
A32: Employees are expected to conduct themselves with integrity, impartiality, and respect, ensuring that all business activities align with the Company’s ethical framework.

Q33: Are violations of policy addressed internally?
A33: Yes. Violations are subject to investigation and may result in corrective or disciplinary actions in accordance with established procedures.

12. Internal Coordination and Workflow

Q34: How are different departments coordinated?
A34: Coordination is achieved through documented communication channels, cross-departmental meetings, and task delegation frameworks.

Q35: What is the process for resolving inter-departmental issues?
A35: Disputes or inconsistencies are escalated through formal reporting systems for review and resolution by supervisory management.

Q36: Are workflows standardized across departments?
A36: Yes. Standardization ensures consistency, efficiency, and clarity in all internal operations.

13. Review and Continuous Improvement

Q37: How often are procedures reviewed?
A37: Procedures are reviewed on a scheduled basis and whenever operational conditions change significantly.

Q38: Who is responsible for initiating improvements?
A38: Improvement initiatives may be proposed by any department or team member and are implemented after management evaluation.

Q39: What happens after a policy update?
A39: Updated policies are documented, communicated to all relevant personnel, and implemented immediately to ensure procedural continuity.

14. Dispute Resolution

Q40: How does the Company handle disputes or internal discrepancies?
A40: All disputes are managed through structured procedures involving documentation, fact verification, and impartial review by designated personnel.

Q41: Is there an escalation process?
A41: Yes. Escalation follows defined reporting lines to ensure timely and appropriate handling of issues.

Q42: Are outcomes documented?
A42: Yes. Each case is documented to maintain transparency and accountability.

15. Workplace Standards

Q43: What principles guide workplace behavior?
A43: Workplace behavior is guided by professionalism, cooperation, punctuality, and mutual respect.

Q44: How are conflicts managed within the workplace?
A44: Conflicts are resolved through internal mediation, communication, and documentation to ensure fair outcomes.

Q45: What actions are taken for misconduct?
A45: Misconduct is subject to formal review and appropriate corrective or disciplinary measures in accordance with internal policy.

16. Documentation and Record-Keeping

Q46: Why is documentation important?
A46: Documentation ensures accountability, traceability, and operational transparency.

Q47: How are records managed?
A47: All records are stored securely with access restricted to authorized personnel.

Q48: How long are records retained?
A48: Records are maintained for the period necessary to meet operational or regulatory requirements before being archived or disposed of securely.

17. Final Provisions

Q49: Can the FAQ be updated?
A49: Yes. The FAQ may be revised periodically to reflect policy changes or procedural updates.

Q50: Does this FAQ represent an official policy document?
A50: Yes. This FAQ serves as an official explanatory reference to supplement the Company’s internal and external policies.

Huaihua Daguang E-Commerce Co., Ltd.
4-2, 4th Floor, Technology Incubation Building ((Cross-border) E-Commerce Industrial Park),
Huaihua International Land Port Economic Development Zone,
Hunan Province, China