Team and Service Policy

Huaihua Daguang E-Commerce Co., Ltd.
Address: 4-2, 4th Floor, Technology Incubation Building ((Cross-border) E-Commerce Industrial Park), Huaihua International Land Port Economic Development Zone, Hunan Province, China

1. Introduction

This Team and Service Policy outlines the organizational structure, professional standards, operational commitments, and service-related procedures of Huaihua Daguang E-Commerce Co., Ltd. (“the Company”).

It serves as a comprehensive guide for internal management, interdepartmental cooperation, and the consistent delivery of reliable, transparent, and efficient services to all stakeholders engaging with the Company’s operations.

The purpose of this document is to ensure that all team members and service processes are aligned with the principles of integrity, responsibility, and continuous improvement within the framework of professional e-commerce operations.

This policy applies to all departments, employees, contractors, and associates of the Company who participate in the provision, support, or facilitation of the Company’s e-commerce activities.

2. Organizational Framework

2.1 Company Structure

The Company operates under a clearly defined internal structure designed to maintain operational efficiency and accountability.
Each department functions within its designated scope of authority to ensure smooth coordination and communication.

The primary internal divisions typically include:

• Operations Management – overseeing logistics coordination, inventory control, and supplier communication;
• Administrative Coordination – ensuring compliance with internal policies, documentation management, and human resource oversight;
• Product and Platform Support – maintaining e-commerce platform functionality and system integrity;
• Quality Supervision – monitoring service standards and procedural compliance within all stages of order handling and customer service.

Each division operates under the authority of designated supervisors who are accountable to the Company’s senior management.

2.2 Roles and Responsibilities

Every employee and team member of Huaihua Daguang E-Commerce Co., Ltd. is expected to uphold the values of professional conduct, punctuality, and transparency.
Roles and responsibilities are assigned based on job designation, ensuring a clear line of duty and accountability for performance outcomes.

Employees are expected to:

• Execute assigned tasks in accordance with established standards;
• Comply with internal guidelines and directives issued by supervisors;
• Maintain confidentiality of all company-related data and documentation;
• Collaborate with colleagues and departments to achieve shared operational objectives.

Failure to comply with the defined responsibilities may result in internal review, corrective measures, or disciplinary action as appropriate.

3. Team Conduct and Ethics

The Company promotes a work environment based on fairness, cooperation, and respect.
All employees are expected to adhere to professional ethics at all times in their interactions with colleagues, partners, and external entities.

Key conduct principles include:

• Integrity – performing duties honestly and avoiding conflicts of interest;
• Confidentiality – safeguarding proprietary and customer-related information;
• Accountability – taking responsibility for work quality and outcomes;
• Respect – maintaining professional and courteous communication in all circumstances;
• Compliance – observing laws, regulations, and internal operational standards.

The Company strictly prohibits discrimination, harassment, or unethical behavior of any form in the workplace or in any business-related activity.

4. Service Philosophy

The service operations of Huaihua Daguang E-Commerce Co., Ltd. are founded on reliability, consistency, and procedural excellence.
The Company emphasizes standardized processes and continuous evaluation to ensure that services meet expected benchmarks of quality and efficiency.

Service philosophy is guided by the following principles:

1. Professional Competence – maintaining a skilled workforce trained in relevant business and operational practices.
2. Transparency – providing clear, accurate, and timely information within the scope of authorized disclosure.
3. Consistency – ensuring that every operational procedure is performed according to pre-defined standards.
4. Responsiveness – promptly addressing internal or external concerns through structured escalation and review mechanisms.
5. Improvement – identifying opportunities to enhance efficiency and service delivery through regular assessment.

5. Internal Coordination and Communication

The Company recognizes effective communication as the foundation of teamwork.
Internal communication channels are established to promote coordination, clarity, and accountability across all departments.

Procedures for communication include:

• Regular departmental meetings for progress reporting;
• Documented communication of internal directives and updates;
• Defined escalation routes for reporting issues or discrepancies;
• Maintenance of proper documentation to ensure traceability of actions and decisions.

All official communications should be conducted using designated channels, and informal exchanges should not replace formal documentation when operational issues are involved.

6. Performance and Quality Control

6.1 Service Quality Standards

The Company implements structured quality control procedures to evaluate and maintain service excellence.
These standards apply to all aspects of daily operations, including internal task execution, order handling, logistics coordination, and customer engagement.

Quality control mechanisms include:

• Periodic internal audits;
• Performance metrics evaluation;
• Verification of compliance with operational procedures;
• Continuous monitoring to identify potential deviations or inefficiencies.

6.2 Performance Assessment

Each team member’s performance is reviewed based on measurable indicators such as task completion accuracy, timeliness, cooperation, and adherence to company procedures.
Assessments are used to identify strengths, training needs, and areas for improvement.

7. Training and Development

Huaihua Daguang E-Commerce Co., Ltd. is committed to maintaining a knowledgeable and adaptable workforce.
Training programs are designed to ensure that employees possess the required technical and procedural expertise relevant to their positions.

Training may cover:

• Operational workflow and platform management;
• Compliance and procedural standards;
• Data accuracy and handling;
• Workplace ethics and cooperation skills.

Employees are encouraged to participate in continuous learning initiatives to enhance performance and support the Company’s evolving operational needs.

8. Service Management Framework

The Company follows a standardized service management system that governs every stage of engagement, from internal task assignment to service completion.

Key elements of the service management framework include:

• Defined process documentation for all core activities;
• Consistent monitoring of service execution;
• Structured escalation procedures for resolving issues;
• Detailed record-keeping for accountability and traceability.

Each service interaction, whether internal or external, is required to comply with operational documentation standards to maintain consistency and transparency.

9. Workflow and Process Control

Operational workflows are documented and reviewed periodically to ensure efficiency and compliance.
Process control involves verifying that each stage of service delivery aligns with established procedures.

Supervisors are responsible for:

• Overseeing compliance within assigned teams;
• Reviewing documentation accuracy;
• Identifying process improvements;
• Reporting deviations for corrective action.

Continuous review ensures that services remain consistent with the Company’s operational expectations.

10. Internal Compliance

All operations must conform to internal policies and applicable legal requirements.
The Company enforces compliance through regular evaluations and monitoring activities.

Employees must refrain from:

• Unauthorized disclosure of company data;
• Deviating from approved operational guidelines;
• Engaging in activities that compromise company interests or reputation.

Compliance officers or designated supervisors may conduct reviews to verify adherence and issue recommendations when needed.

11. Service Reliability and Continuity

The Company prioritizes uninterrupted service delivery by maintaining structured operational safeguards.
Measures include risk mitigation, procedural redundancy, and backup planning to address unforeseen disruptions.

Reliability is ensured through:

• Defined task ownership and delegation mechanisms;
• Cross-departmental cooperation to handle contingencies;
• Periodic testing of operational resilience.

These measures help the Company maintain consistent service standards even under challenging conditions.

12. Internal Review and Corrective Measures

When procedural deviations, errors, or inefficiencies are identified, internal review mechanisms are initiated.
Each case is analyzed to determine root causes, and appropriate corrective actions are taken.

Corrective measures may include:

• Revising operational documentation;
• Providing additional training;
• Implementing workflow modifications;
• Conducting supervision follow-ups to verify resolution.

All actions must be recorded in compliance logs for future reference and accountability.

13. Employee Conduct in Service Execution

All employees involved in service operations must maintain professionalism, diligence, and accuracy in every assigned task.

They must:

• Follow standard operating procedures exactly as documented;
• Record task completion evidence for traceability;
• Cooperate with colleagues to ensure service consistency;
• Report anomalies or potential risks immediately to supervisors.

Unprofessional behavior or negligence may result in disciplinary procedures based on internal evaluation.

14. Confidentiality and Data Integrity

The Company enforces strict confidentiality obligations concerning all internal records, operational data, and transactional details.
Employees are required to maintain the integrity and security of information accessed during their duties.

Confidential information includes but is not limited to:

• Internal documentation, reports, and system data;
• Non-public procedural frameworks;
• Operational logs and service records.

Breach of confidentiality is considered a serious violation of company policy and may lead to disciplinary or legal consequences.

15. Team Cooperation and Cross-Departmental Support

Team success depends on cooperation between departments.
Each division must work collaboratively to meet collective performance objectives.

Cross-departmental support includes:

• Coordinated task allocation during high-demand periods;
• Information sharing consistent with confidentiality rules;
• Joint resolution of process-related challenges.

Cooperation is to be documented and reviewed periodically to ensure efficiency and prevent duplication of work.

16. Continuous Improvement

The Company encourages proactive identification of improvement opportunities across all functions.
Feedback from internal assessments is used to refine procedures and elevate service standards.

Improvement initiatives include:

• Updating procedural documents;
• Introducing workflow automation;
• Revising training content;
• Optimizing time and resource allocation.

All improvements are reviewed for feasibility before implementation.

17. Documentation and Record-Keeping

Accurate record-keeping is essential for accountability and transparency.
Each operational process must be supported by complete and verifiable documentation.

Records may include:

• Work logs and task sheets;
• Quality control reports;
• Compliance verification checklists;
• Corrective action summaries.

All records must be securely stored and readily accessible to authorized personnel for audit or review purposes.

18. Accountability Framework

Accountability is a key component of the Company’s governance system.
Every team member, from management to staff, bears individual responsibility for their respective contributions to the Company’s performance.

Supervisors are accountable for:

• Monitoring team compliance;
• Providing guidance to subordinates;
• Reporting outcomes and progress to senior management.

Accountability ensures that performance standards remain transparent and measurable.

19. Review and Policy Updates

This Team and Service Policy may be reviewed and updated periodically to align with operational developments, structural adjustments, or regulatory requirements.
Updates will be documented and distributed internally to ensure all team members remain informed.

Each department is responsible for implementing the updated provisions immediately upon issuance.

20. Final Provisions

All team members of Huaihua Daguang E-Commerce Co., Ltd. are expected to read, understand, and comply with this Team and Service Policy.
Adherence to these principles ensures consistent professionalism, effective teamwork, and reliable service execution across the Company’s operations.

The Company reserves the right to interpret and enforce the provisions of this policy within the scope of its management authority.

Huaihua Daguang E-Commerce Co., Ltd.
4-2, 4th Floor, Technology Incubation Building ((Cross-border) E-Commerce Industrial Park),
Huaihua International Land Port Economic Development Zone,
Hunan Province, China