Shipping Policy

Huaihua Daguang E-Commerce Co., Ltd.
Address: 4-2, 4th Floor, Technology Incubation Building ((Cross-border) E-Commerce Industrial Park),
Huaihua International Land Port Economic Development Zone, Hunan Province, China

1. Introduction

This Shipping Policy (“Policy”) outlines the procedures, terms, and conditions governing the handling, processing, and delivery of orders placed through the online sales platform operated by Huaihua Daguang E-Commerce Co., Ltd. (“we,” “our,” or “us”).

The purpose of this Policy is to ensure transparency, consistency, and reliability in all aspects of our shipping and logistics operations. It applies to every order placed through our website and any affiliated distribution channels under our direct control.

By placing an order, you acknowledge that you have read, understood, and agreed to the provisions of this Shipping Policy.

2. Scope of Application

This Policy applies to all products sold and shipped by Huaihua Daguang E-Commerce Co., Ltd., both domestically and internationally. It covers the processes from order confirmation to final delivery, including packaging, dispatch, transit, customs clearance, and receipt confirmation.

This Policy does not apply to third-party sellers or external distributors that may operate independently of our company’s logistics system.

3. General Shipping Principles

Our company is committed to providing efficient, reliable, and secure delivery of all purchased goods. To ensure a consistent experience, the following principles are observed:

1. Timeliness – Orders are processed promptly and dispatched within the expected preparation time.
2. Accuracy – Each shipment is verified against order details to ensure the correct product, quantity, and specification.
3. Integrity – Goods are packaged securely to maintain quality and prevent damage during transit.
4. Accountability – All shipments are traceable, with documentation maintained throughout the logistics chain.

We continuously review and improve our logistics processes to maintain high performance standards.

4. Order Processing Time

Order processing begins once full payment has been received and verified. The processing period includes quality inspection, packaging, and preparation for dispatch.

Processing time may vary based on:

• Product type or stock availability;
• Volume of orders received;
• Specific handling or packaging requirements;
• Seasonal or logistical demand fluctuations.

We make every effort to process and dispatch orders as soon as possible, while ensuring accuracy and product integrity.

Please note that weekends, national holidays, or unforeseen operational delays may affect processing times.

5. Shipping Methods

We use reliable domestic and international logistics networks to ensure that all shipments reach customers efficiently and safely.

The shipping method used depends on:

• Destination country or region;
• Size, weight, and nature of the goods;
• Applicable transportation regulations.

Common shipping modes include:

• Standard Shipping: Regular delivery service with tracking, suitable for most consumer products.
• Express Shipping: Faster transit for urgent orders where available.
• Bulk or Freight Shipping: Applied for large or heavy consignments requiring special handling.

All shipping methods used by Huaihua Daguang E-Commerce Co., Ltd. are selected to provide a balance between speed, cost efficiency, and reliability.

6. Shipping Regions and Limitations

We strive to make our products accessible worldwide. However, due to logistical constraints, regulatory restrictions, or carrier limitations, we may not be able to ship to all regions or countries.

Certain destinations may have limitations based on:

• Customs import regulations;
• Transport restrictions on specific product types;
• Remote or inaccessible geographic areas.

Customers are responsible for ensuring that the delivery address provided is accurate and that import regulations in their country allow receipt of the ordered goods.

7. Packaging Standards

To protect goods during transit, we employ professional packaging standards that meet safety and international transportation guidelines.

Each order is:

• Carefully inspected prior to packaging;
• Sealed in durable, protective materials;
• Labeled with appropriate product and shipping details;
• Secured to minimize movement and prevent physical damage.

We take every precaution to ensure products arrive in excellent condition.

8. Shipment Confirmation

Once an order has been processed and dispatched, the customer will receive shipment confirmation via the order management system on our website.

This confirmation includes:

• Order reference or tracking number;
• Shipping method and carrier information;
• Estimated delivery time frame.

Customers can use the provided tracking details to monitor shipment progress.

9. Estimated Delivery Time

Delivery times vary depending on:

• Destination region or country;
• Chosen shipping method;
• Carrier efficiency and customs clearance processes.

While we strive to meet all estimated delivery schedules, delays beyond our control (such as customs inspection, transportation strikes, or extreme weather) may occur.

Estimated delivery time frames are provided for reference only and do not constitute a binding guarantee.

10. International Shipping

We support cross-border shipments to many international destinations. All international orders are subject to:

• Export and import regulations of the origin and destination countries;
• Customs clearance procedures;
• Applicable tariffs, duties, or taxes imposed by local authorities.

We prepare documentation accurately to facilitate smooth customs processing.
However, the customer is responsible for compliance with all import-related laws and the payment of any associated fees.

11. Customs, Duties, and Taxes

For international shipments, the recipient is considered the importer of record and is responsible for all customs duties, import taxes, or other charges imposed by local customs authorities.

Customs clearance policies vary from country to country. Delays in customs processing are beyond our control and may extend delivery times.

The declared value of the shipment reflects the actual product price in compliance with applicable export regulations.
We do not alter customs documentation or understate product value.

12. Shipping Costs

Shipping costs depend on multiple factors, including:

• Destination location;
• Product weight and dimensions;
• Chosen shipping method;
• Applicable surcharges or customs fees.

Shipping costs are displayed during the checkout process before the order is confirmed.
Customers are responsible for reviewing and accepting all charges prior to purchase completion.

Unless explicitly stated otherwise, shipping fees are non-refundable once an order has been dispatched.

13. Tracking and Order Status

We provide order tracking functionality to enable customers to monitor shipment progress.

Tracking information becomes active after the order has been processed by the carrier. Customers may check their tracking status using the reference number provided in their order confirmation.

In some cases, tracking updates may experience temporary delays depending on carrier reporting systems or international transit checkpoints.

14. Delays and Force Majeure

While we make every reasonable effort to ensure timely delivery, Huaihua Daguang E-Commerce Co., Ltd. cannot be held responsible for delays resulting from events beyond our control, including but not limited to:

• Natural disasters;
• Customs delays;
• Carrier or transport disruptions;
• Labor disputes;
• Global or regional emergencies.

In such cases, delivery times may be extended without liability for compensation.

15. Lost or Missing Shipments

If a shipment does not arrive within the estimated timeframe, we will assist customers in verifying the delivery status with the carrier.

A shipment may be considered lost only after formal verification with the logistics provider.
Upon confirmation, a replacement or refund may be processed according to our internal review procedures and in compliance with relevant regulations.

Claims for lost shipments must be initiated within a reasonable period following the expected delivery date.

16. Damaged Shipments

We take every precaution to ensure products are packaged securely. However, if a parcel arrives visibly damaged, customers should refuse acceptance or record the condition upon delivery.

All damage claims are subject to inspection and verification.
Where damage is confirmed to have occurred during transit, appropriate resolution such as replacement or refund will be offered in accordance with our company’s policies.

17. Partial Shipments

For logistical or inventory management reasons, an order may be shipped in multiple parcels.
Customers will be notified through their order dashboard of any partial shipments.

Each parcel will have its own tracking reference. The completion of delivery is confirmed only when all associated parcels have been received.

18. Address Accuracy

Customers must ensure that the shipping address provided during checkout is complete, accurate, and current.

Incorrect or incomplete addresses may result in delivery delays or non-delivery.
If an order is returned due to incorrect address details, reshipping costs may be charged to the customer.

19. Undeliverable Orders

If a shipment is returned to our facility as undeliverable (due to absence of recipient, refusal to accept, or address errors), we will notify the customer through their order management account.

The customer may choose between reshipment or refund, subject to applicable deductions for shipping costs.

20. Ownership and Risk Transfer

Ownership of products passes to the customer once the goods are delivered to the carrier for shipment.
Risk of loss or damage transfers at the same point, in accordance with standard commercial practice.

We will assist customers in resolving carrier-related disputes but cannot assume liability for losses occurring after shipment dispatch.

21. Return Shipping in Case of Delivery Issues

In the event of order cancellation after dispatch or failed delivery due to customer error, return shipping costs may be deducted from the refund amount.

Returned parcels must be received in original condition before any refund can be processed.

22. Shipping Policy Modifications

We reserve the right to amend or update this Shipping Policy at any time to reflect operational, regulatory, or logistical changes.

The latest version of this Policy will always be available on our official website. Continued use of our website or placement of orders after updates constitutes acceptance of the revised terms.

23. Legal Compliance

All shipping operations conducted by Huaihua Daguang E-Commerce Co., Ltd. comply with applicable laws and regulations governing logistics, customs, and transportation within the People’s Republic of China and relevant international jurisdictions.

We operate under recognized standards of lawful and ethical business conduct.

24. Accountability and Documentation

Comprehensive records of shipment transactions, carrier correspondence, and logistics documentation are maintained for operational accountability.

These records enable tracking of performance metrics, dispute resolution, and regulatory compliance verification.

25. Inspection at Delivery

Upon receipt, customers are encouraged to inspect their packages carefully before acknowledging delivery.

If discrepancies or damages are identified, the issue should be reported immediately through the order management interface.
Claims made long after delivery may not be eligible for review.

26. Refusal to Ship

We reserve the right to decline shipment of any order under circumstances including but not limited to:

• Violations of import/export laws;
• Fraudulent transactions or suspicious activity;
• Restricted or hazardous product categories;
• Unverifiable shipping addresses.

Orders refused for shipment under such conditions will be canceled, and applicable refunds will be processed as appropriate.

27. Performance and Continuous Improvement

We regularly assess logistics performance indicators to maintain efficiency and reliability.
Continuous improvements are implemented in areas such as:

• Packaging material sustainability;
• Delivery route optimization;
• Carrier quality audits;
• Data transparency and traceability.

Our goal is to uphold dependable and environmentally responsible shipping operations.

28. Responsibility and Limitations

While we coordinate the shipment process, we are not responsible for:

• Delays caused by third-party carriers;
• Customs inspections or clearance procedures;
• Import restrictions imposed by destination authorities.

Liability for any claim shall not exceed the original purchase value of the affected goods.

29. Governing Law and Jurisdiction

This Shipping Policy shall be governed by and construed in accordance with the laws of the People’s Republic of China.
Any disputes arising from or related to shipment or delivery shall fall under the jurisdiction of competent courts in China.

30. Acknowledgment

By placing an order through our website, the customer acknowledges and agrees to the terms set forth in this Shipping Policy.

All shipping activities carried out by Huaihua Daguang E-Commerce Co., Ltd. are subject to the principles of transparency, fairness, and compliance as described herein.

31. Summary of Core Principles

1. Transparency – Clear communication of shipping terms and procedures.
2. Reliability – Consistent delivery performance and accuracy.
3. Accountability – Documented verification throughout logistics handling.
4. Security – Safe packaging and risk mitigation during transport.
5. Compliance – Adherence to national and international trade regulations.

Huaihua Daguang E-Commerce Co., Ltd.
4-2, 4th Floor, Technology Incubation Building ((Cross-border) E-Commerce Industrial Park),
Huaihua International Land Port Economic Development Zone,
Hunan Province, China.